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Support

We’re here. Slow is OK.

Email support@addmind.app — we reply within 2 business days. No automated tickets, no chatbots. A human reads everything.

Common questions

Most people ask one of these first.

Accessibility

Does ADDMind support VoiceOver, Dynamic Type, and Switch Control?

Yes — all 22 screens. VoiceOver has custom hints on every interactive control. Dynamic Type works from XS through AX5 (the largest accessibility size) without cropping or breaking layout — every snapshot is tested in CI. Switch Control group-scan completes every flow. Voice Control overlay numbers don't collide. We also support Reduce Motion, Reduce Transparency, Increase Contrast, and Differentiate Without Color across every screen.

I have a sensory sensitivity. Can I turn off animations or sounds?

Yes. ADDMind honors your iOS-wide Reduce Motion setting — every animation has a no-motion fallback. Sounds are off by default; you can opt in to soundscapes during focus sessions and turn them off again from Settings → Accessibility → Cognitive Support panel. There are no surprise sounds, ever.

Pricing & billing

How much does Pro cost? Is there a free trial?

ADDMind Pro is $7.99/month or $57.59/year (saves ~40%). The Free tier includes 3 brain dumps per day, the full Hyperfocus timer, Energy Battery, Today's wins, and every accessibility feature — it's a real free tier, not a trial. Pro adds unlimited brain dumps, advanced micro-step breakdowns, full focus history, and Personal Voice affirmations. Subscriptions are billed through your Apple ID and you can cancel anytime in iOS Settings → Subscriptions.

How do I cancel my Pro subscription?

Open the iOS Settings app → tap your name at the top → Subscriptions → ADDMind → Cancel. You'll keep Pro features until the end of your current billing period. Apple handles all subscription billing — we never see your payment details, and refunds go through Apple's standard refund flow at reportaproblem.apple.com.

Can I get a refund?

Refunds are handled by Apple, not us — request one at reportaproblem.apple.com. If Apple denies it and you have a specific situation, email support@getaddmind.com and we'll do what we can on our side.

Your data

I lost my data after signing up. Where is it?

We migrate Explorer Mode (local-only) data into your account the first time you sign in. If you don't see it, email support@getaddmind.com with the email you signed up with and roughly when you signed up — we can usually find it within 24 hours.

I'm in crisis. Can ADDMind help?

ADDMind is not a clinical tool. If you're in crisis, please call or text 988 (US Suicide & Crisis Lifeline) — free, confidential, 24/7. You can also reach SAMHSA's National Helpline at 1-800-662-HELP (4357) for substance use or mental health support. International users: findahelpline.com has a country-specific directory.

Getting started

What makes ADDMind different from Apple Reminders, Things, or Todoist?

Those apps assume you already know what you want to do and just need a place to write it down. ADDMind is built for the part before that: the moment your brain is full of half-thoughts, your tasks feel too big to start, and you need a calmer way in. We add three things general productivity apps don't: AI-sorted brain dumps, energy-aware micro-step breakdowns, and a shame-free overwhelm button.

Is this actually built for ADHD, or just marketing?

Built by someone with ADHD. The shame-free language, energy-aware breakdowns, and 'I'm overwhelmed' button aren't features layered on top — they're the core loop. Every screen has been reviewed against a banned-language list (no 'overdue', no streaks-as-pressure, no 'just'). We're targeting Apple Design Award recognition in the Inclusivity category for exactly this reason.

Do I have to create an account to use ADDMind?

No. Explorer Mode lets you use every core feature — brain dumps, tasks, focus sessions, energy battery — completely on-device with no signup. Your data stays on your phone until you choose to create an account, at which point it migrates over. If you never want an account, you never need one.

Using the app

The Brain Dump AI isn't sorting well. What can I do?

The model handles shorter, more concrete dumps better than long stream-of-consciousness. Try splitting one long dump into a few shorter ones. If a specific dump produces a bad result, email it to support@getaddmind.com — we use real examples (with your permission) to tune the prompt.

Does the app work offline?

Mostly yes. Tasks, micro-steps, focus sessions, the Energy Battery, and the overwhelm button all work offline. Brain Dump's AI sort needs network — without it, you'll still capture the dump, just unsorted. We're working on a local fallback for v1.1.

Privacy

Does the AI see my brain dumps?

Voice transcription runs on-device using Apple's Speech framework — we never hear your audio. The text from your brain dump is sent to Google Vertex AI (Gemini) for sorting, and per Google's terms, your prompts are not used to train Google's models or improve their services for other customers. We send only the minimum text required — never your email, name, or other identifying info. AI output may be inaccurate; we treat it as suggestions, not advice.

Where is my data stored?

In Explorer Mode (no account), everything stays on your device. If you sign up, your data syncs to Google Cloud Firestore in U.S. regions — encrypted in transit (TLS) and at rest. We don't sell data, we don't run ads, we don't track you across other apps. Read the full details in our Privacy Policy.

How do I export or delete my data?

Both are in-app and immediate. Export: Settings → Privacy → Export My Data — generates a JSON file you can save or share. Delete: Settings → Privacy → Delete Account — removes everything from our servers immediately (backups are purged within 30 days). You don't have to email us or wait.

Still stuck?

Email us. We read every message.